Find answers to common questions about our services, pricing, and booking process.
Booking is simple and fast. Visit our Quote page and enter your pickup and dropoff locations. Our Google Maps integration calculates the exact distance, and you'll get an instant quote based on your service type (Standard, Premium, or Same-Day). Then select your preferred date and time, confirm your details, and proceed to payment. Your booking is confirmed immediately.
Yes! If you prefer speaking to our team, call us at +44 7401 948859. Our team can provide a personalized quote and book your service directly. However, our online booking system is faster and available 24/7.
We operate Monday to Sunday. Weekday hours (Monday-Friday) start from 4:00 PM. If you need service before 3:30 PM on weekdays, it's available at our Premium rate. All day Saturday and Sunday, standard rates apply. Same-day bookings are subject to availability and typically require at least 2 hours notice.
Yes. Our minimum booking is 5 miles at our Standard rate of £50. This covers most local moves within Birmingham, Wolverhampton, Dudley, and Tipton. For distances beyond 5 miles, we charge per-mile rates in line with UK transport standards. Same-day and Premium services may have different minimums.
Currently, we focus on man and van, furniture removal, and same-day delivery services. We do not offer long-term storage. For extended storage needs, please contact us to discuss options or local recommendations.
Our pricing is transparent and based on three factors: distance, service type, and time slot. We use Google Maps to calculate accurate distances. Standard rates begin at £50 for up to 5 miles. Beyond 5 miles, you pay per additional mile. Premium and Same-Day services carry higher rates. Your online quote reflects all factors before you book.
We accept all major credit and debit cards (Visa, Mastercard, American Express). Payments are processed securely through our booking system. Your payment is taken at the time of booking to confirm your reservation.
Yes! If you need multiple bookings or have regular transport needs, please contact us to discuss special rates. Businesses and frequent customers may qualify for discounts. Call +44 7401 948859 or email infor@abokivanservices.com to arrange.
Yes. All prices shown in our quote system are inclusive of VAT. There are no hidden fees or surprise charges. The price you see is the price you pay.
You can modify your booking (date, time, or location) by contacting us as soon as possible. Changes are subject to availability. If the modified booking costs less, we'll refund the difference. If it costs more, you'll pay the additional amount. Cancellations within 24 hours of the scheduled service may incur a cancellation fee.
Free cancellation: Cancel up to 24 hours before your scheduled service for a full refund, no questions asked.
Late cancellation: Cancellations within 24 hours of your booking incur a 50% cancellation fee.
No-show: If you don't show up or contact us by the scheduled time, the full booking fee is non-refundable.
We understand emergencies happen. If you need to cancel, contact us immediately on +44 7401 948859.
Refunds for eligible cancellations are processed within 5-7 business days. The refund is credited back to the card or payment method used for the original booking. Your bank may take an additional 1-2 business days to reflect the credit.
Your satisfaction is important to us. If you're unhappy with your service, please report the issue within 48 hours of your booking by calling +44 7401 948859 or emailing infor@abokivanservices.com. We'll investigate and offer a solution, which may include a full or partial refund if appropriate.
Our quotes are based on estimated distance and typical load sizes. If the actual job takes significantly longer (e.g., excessive loading/unloading delays not disclosed, or unexpected obstacles), additional charges may apply. We'll notify you if extra time is needed before proceeding. If the job finishes faster than expected, you won't be charged extra.
Our professional team takes every precaution to protect your belongings. If damage does occur due to our negligence, report it immediately with photographic evidence. We'll work with you to provide appropriate compensation. Please note: fragile items should be clearly marked, and liability may be limited for items not properly declared.
Our business carries professional liability insurance. However, for high-value items, we recommend informing us at booking and clarifying coverage. If you have specific insurance concerns or valuable items, discuss them with our team before your service. Optional additional coverage may be available for premium bookings.
We operate across Birmingham, Wolverhampton, Dudley, and Tipton. Bookings within these areas are our priority. If you're just outside these zones, contact us to check availability and get a quote. We may be able to accommodate if it's nearby.
No. For safety and legal reasons, we cannot transport hazardous materials, flammables, explosives, or items banned by UK transport regulations. Please inform us of any restricted items when booking—we'll let you know if they can be transported. When in doubt, ask beforehand.
Before your service:
• Pack items securely in boxes or bags
• Clearly label fragile items
• Remove any items from furniture drawers
• Ensure access routes are clear
• Have your address and phone number ready
On the day, have at least one adult present at both pickup and dropoff locations. Our team will handle the heavy lifting!
You can reschedule up to 24 hours before your booking for free, subject to availability. Contact us as soon as possible at +44 7401 948859 or infor@abokivanservices.com. If the new booking costs less, we'll refund the difference. If it costs more, you'll pay the additional amount.
If you can't find the answer you're looking for, reach out to our team directly. We're here to help!
Phone: +44 7401 948859
Email: infor@abokivanservices.com
